Saturday, June 12, 2010

But I want to give you my money!

Can someone please explain to me why companies will go to the trouble to get themselves listed on line, spend money to offer websites with information about their services, and provide an online option for someone to request an estimate and then not bother to call or e-mail the prospective customer?

It's seems somewhat counter-intuitive, doesn't it? You're in business to make money, you get that money from customers, and then when a prospective customers comes to you and says "yes, please tell me how I can give you my money" you just ignore them.

What's baffling is that I submitted requests to five different companies via their websites, asking all of them for a call to provide a quote for some work to be done on our house. Current number of replies?


All five of them just decided to ignore me? Did the economy start booming again and no one told me? I know it's not my computer or my Internet connection. and the iTunes Store aren't having any problem receiving my requests and charging my credit card.

So now, five different companies have all lost out on me as at least a 1-time customer if not a long-term customer. Way to make the most of your marketing and customer acquisition dollars, guys.

1 comment:

Adam said...

That's funny, spending money on advertising but not enough time to answer your calls.